Pick-Up Scheduling
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A Minimum of $299 spend is required for all pick up bookings for events held between September 25th 2025 - January 25th 2026.
A minimum of $90 spend is required for all pick up bookings for events held after January 25th 2026.
Please go to the product page and look under the heading to check if the item is available for pick up as some items are only available for delivery.
A refundable security bond is required for all pick up bookings. The amount required will depend on the item being hired but will usually range from $100-$500. The security bond is charged 1-2 days before your pick up date and is refunded within 2 working days of the items being returned on time and in the same condition as when they were released to you.
All payments are non-refundable once your order is confirmed.
Hire is for a maximum of 5 consecutive days. If you pick up on day 1, the items will need to be packed away and returned by day 5 at the latest.
You must show up on time to your scheduled appointment for pick-up. If you arrive early, you may be required to wait until your appointed time. If you arrive later than 15 minutes to your appointment you may forfeit your booking entirely.
Our items can only be set up outside if the weather permits this but must never be left outside overnight.
It is your responsibility to check measurements and make sure our items will fit in the space you have allocated.
All items must be returned clean and in the same condition and packaging as when they were released to you.
Any violations to the above conditions may result in a forfeit of your booking or an amount being deducted from your bond payment.
I have read and agree to your Terms and Conditions
Adding product to your cart
FAQs
To make a booking please follow the following steps:
1. Click on the product you want and add your items to your cart
2. Check whether you are eligible for pick up or delivery.
3. Choose the pick-up or the delivery scheduling page.
4. Schedule delivery or pick up dates and times to match your booking dates and add to your cart.
5. Go to your cart page and review your choices.
6. Check out and make payment.
Once you've finished you'll recieve a confirmation email to confirm your booking. If we need any more information we will reach out via email.
Each product page will outline whether or not the item is eligible for pick up. In general, any fragile items or items that are difficult to transport or set up such as:
Balloon Garlands
Flower Arrangements
Pink Velvet Backdrop
Modern Round Gold Backdrop
Draping Backdrops
All Flowerwalls
Lovers Arch
Wooden Triangular Arch
There will be no discounts for shorter hire periods. Hire is for up to 4 consecutive days, where the items are used for 1 day only. The hire length period is to allow delivery or pick up, set up, use, pack down, removal and return.
If you can provide proof that you cannot proceed with your event due to you contracting COVID-19 or due to government restrictions which do allow you to proceed with your event then the following procedure applies:
We will work with you to apply your booking to a new hire date within 6 months of the original hire date (assuming that the items booked are still available for hire on your new date). If this is not possible, the amount you paid will be used as a credit note on a future booking within the next 6 months.
Please note if you choose to postpone or cancel your event even though the government restrictions in place do not actually prevent you from proceeding with your event then you will not be eligible for postponement or a credit note from us.