Each product page will outline whether or not the item is eligible for pick up. In general, any fragile items or items that are difficult to transport or set up such as:

Balloon Garlands
Flower Arrangements
Pink Velvet Backdrop
Modern Round Gold Backdrop
Draping Backdrops
All Flower walls
Lovers Arch
Wooden Triangular Arch

There will be no discounts for shorter hire periods. Hire is for up to 4 consecutive days, where the items are used for 1 day only. The hire length period is to allow delivery or pick up, set up, use, pack down, removal and return.

If you can provide proof that you cannot proceed with your event due to you contracting COVID-19 or due to government restrictions which do not allow you to proceed with your event then the following procedure applies:

We will work with you to apply your booking to a new hire date within 6 months of the original hire date (assuming that the items booked are still available for hire on your new date). If this is not possible, the amount you paid will be used as a credit note on a future booking within the next 6 months.

Please note if you choose to postpone or cancel your event even though the government restrictions in place do not actually prevent you from proceeding with your event then you will not be eligible for postponement or a credit note from us.